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Get Your Answers Here

  • How can I make payment for my order?
    You can select from the below payment options: Online Payment ( Credit / Debit Card, UPI, Wallets) Cash on delivery.
  • While making the payment amount got deducted from your account, but the transaction didn’t go through?
    In such cases, we would request that you get in touch with your service bank or digital payment partner directly.
  • Can I change my delivery address once the order is placed?
    You can change the delivery address only before the order is dispatched, by getting in touch with us on the customer support number.
  • If there is any error in the bill, whom should I contact?
    You can share details by calling up our customer support number mentioned on the website.
  • Whom should I contact if the product has quality issues?
    You can share details by calling up our customer support number mentioned on the website. After product verification from our end, we will either offer replacement or we can issue a credit note as per your convenience.
  • Can I create return/exchange my order?
    Yes, there is a 24-hr window for return/exchange.
  • I want to provide feedback?
    You can email us at contact@cartclick.in & we will revert back in 2 working days.
  • Why ClickCart?
    ClickCart has the widest assortment of 18000 SKUs, from basic, everyday grocery like staples and spices to exotic imports from across the globe. Backing this variety is an impeccable focus on delivering quality and the best customer experience every time.
  • What are the safety measures followed by ClickCart for home delivery?
    ClickCart practices contactless delivery & payment for the safety of our customers and delivery executives. All our riders are well equipped with face mask, sanitizers & gloves. We ensure regular sanitization of delivery bags, card machines and delivery vehicle.
  • Is order modification possible from customer’s end, after order placement?
    It will be difficult for us to make any changes once the order is placed.
  • Will there be any order modification from ClickCart end after order placement?
    In an unlikely scenario of product damage/ stock out, there may be an instance where the store manager may have to modify the order. The customer will be informed about any changes before order fulfilment.
  • Can I cancel the order after order confirmation?
    You will have an option to cancel the order at your end only before the order is packed/ out for delivery. Once the order is out for delivery it cannot be cancelled.
  • How can I know about my order status?
    You can check the updated order status anytime in the ‘My Orders’ section of the app/ website.
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